PRICING
IT eRate
Remote support – $110/hour
(Our most POPULAR!)
Onsite support – $165/hour
See what I did there… (pun intended). Sometimes it’s not fair to charge a service based on the task so we give you the option to pay by time based on a rate.
This service is great for any general setup and support, and any consultancy or general advice.
We charge by the hour to ensure that you get the most out of the service we provide you.
We can do this remotely or we come directly to you anywhere within Metropolitan Melbourne. If you are located outside of this region please contact us for a more tailored cost savings custom solution.
We don’t think you will find a cheaper price per hour for a quality IT service like ours.
(15 minute minimum per hour charged).
We also offer Pensioner support services, contact us for custom pricing
Technical hiccups affecting older individuals can often be straightforward and easily resolved with the right expertise. Charging the same rate for all issues, irrespective of complexity, seems unfair. We advocate for pricing that aligns with the level of support needed, ensuring fairness for all.
IT Systems & Processes Assessment
As this is a completely customisable and tailored service, please contact us for custom pricing to ensure you get the best value.
This is not your typical audit just focusing on IT systems and security.
This a custom on site review of your entire digital and IT infrastructure that may affect or come into contact with your business.
Also includes evaluating processes and technologies against current industry standards within your business sector, a personalised application map and conducting interviews with your staff.
Completely customisable and comes with a custom comprehensive report.
We want to ensure that you get the most out of us. So if you are unsure on what you need or want, please don't hesitate to contact us and we can advise the best solution or a custom quote.
Free of charge!!Specialised services
Account recovery – $132
Assistance with any account recovery no matter how long it takes. We will strive and endeavour to get your access back. If we can’t help recover your account then you get your money back guaranteed!
Scam analysis report – $132
Feel like you are about to get scammed or being scammed already? We investigate the legitimacy of any company you are dealing with and provide a comprehensive, personalised and actionable report for you to make an informed decision.
Customised classes – contact us for custom pricing
We design and conduct custom classes for any group big or small. These classes are aimed to be interactive and educational so there is no age limit on who wants to learn. We also provide notes for the entire class if required.
Custom Helpdesk Services
Want something a bit more ongoing? We believe that trust builds relationships and you can trust us to ensure that we can manage anything you throw at us that is IT related of course.
Helpdesk for your Business
Ongoing IT support for any business for as long as you want. Specialised support during your business hours with a custom support number and email. Pay by the month and also includes regular on-site visits.
Helpdesk for your Home
Ongoing IT support for you or your family for as long as you want. No lock in contracts and specialised evening support to cater for families that work during the day. Pay by the month and also includes visits to your home regularly.
Everyone has a different situation and setup so get a customised online quote that can suit your requirements.
All prices include GST