Pricing
Clear prices and no surprises. All prices include GST. Not sure what you need? Start with a free chat and we will point you in the right direction.
Pay as you go
Our IT eRate (pun intended): pay by time instead of by task. Ideal for general setup, support, consultancy and advice. Billed by the hour with a 15 minute minimum.
Most popular
Remote support
$110/hour
Fixed-rate help from wherever you are. Setup, troubleshooting, advice and consultancy, all done remotely.
Onsite support
$165/hour
We come to you anywhere in Metro Melbourne. Outside the metro area? Contact us for a tailored price.
Pensioner support
Ask us
Fair pricing for older Australians. Technical hiccups are often quick to fix with the right expertise, so you should only pay for the support you actually need. Get in touch and we will sort out the right rate.
Fixed-price services
One clear price, no clock running.
Account recovery
$99
Help getting back into a locked or hijacked account, however long it takes. If we can’t get it back for you, you don’t pay.
Scam analysis report
$132
Think you are about to be scammed, or already have been? We investigate the legitimacy of any company you are dealing with and give you a personalised, actionable report so you can make an informed decision.
For businesses
Business favourite
IT systems and processes assessment
Custom quote
More than a typical IT and security audit. An on-site review of the digital and IT infrastructure that touches your business, tailored to you.
- Review of your entire digital and IT infrastructure
- Processes and technologies measured against standards for your sector
- A personalised application map
- Interviews with your staff
- A custom, comprehensive report
- Free scoping call before any commitment
Monthly support plans
For businesses, schools and community organisations that want a reliable IT person on call. Pick a block of hours each month at a better rate than pay as you go. No lock-in contract, and hours beyond your block are billed at our standard rates.
Essentials
$400/month
4 hours of remote support a month. Phone and email help, with a reply by the next business day.
Most popular
Standard
$950/month
10 hours of remote support a month. Same business day replies and a monthly planning and improvements catch-up.
Priority
$1,800/month
16 hours of remote support a month, plus one on-site visit each month (up to 2 hours on site). Replies within 4 business hours and a monthly planning and improvements catch-up.
Prices include GST. Plan hours are remote support. Extra on-site time is $150 an hour for plan members (usually $165) anywhere in Metro Melbourne. Unused hours and visits do not roll over.
Home helpdesk and classes
For families, and for groups who want something taught rather than fixed. Everyone has a different setup, so we quote to suit.
Helpdesk for home
Custom quote
Ongoing support for you and your family, no lock-in contracts. Evening support for families who work during the day. Pay by the month, with regular home visits.
Custom classes
Custom quote
Interactive, educational classes for any group, big or small, with no age limit. Class notes provided if you need them.
All prices include GST.