Services
IT support, setup and advice for homes, businesses and schools across Metro Melbourne. Most of our services can be done remotely, or we can come to you.
What we can help with
IT setup and management for businesses
Do you have a business already or wanting to create one?
If so you will no doubt need to have some sort of technology that comes with it.
We specialise in the IT setup of businesses as well as maintaining any existing IT requirements that your business may already have.
Including but not limited to:
- Device setup and management
- Domain activation and management
- Email setup
- IT Security
- Server support
- Application support
- Cloud services
- Data management and much more
IT systems and processes assessment
A proper look at how your IT really works, tailored to your business. This is an on-site review of:
- Technological infrastructure
- Systems and software
- Data security
- Processes and policies
- Interviews with your staff
You get a clear, prioritised report showing where to improve efficiency, tighten security and get more from what you spend on IT. It is the best place for a business to start.
This service helps identify areas for improvement and reduce risks, and it has helped our clients spot risks and make practical improvements.
Every assessment is a custom quote. Start with a free scoping call.
Technical advice and IT consultancy
We also offer the best personalised advice for anything to do with technology. This is given based on your personal scenario and we take the time to analyse every unique situation. This is including but not limited to:
- New technologies and services
- Account security and authentication methods
- Scams vs legitimate services
- Cost vs benefits analysis and much more.
We can also design and conduct specialised classes upon request.
Account recovery and scam reports
Lost access to your account? It happens and can be a pain to get access back. We can assist you with the painful task of recoveries with any personal account on any system or social media you may use. This also includes if someone has hacked into your account and we provide the steps for you to make sure it does not happen again.
If we can’t get your access back, you don’t pay.
We also provide personalised scam analysis reports to assist you in making better decisions before dealing with any company or if you have already dealt with them. Plus we can decrease your risk of exposure by diagnosing your digital footprint on the internet with AI and then advise on ways to mitigate yourself from being exposed to scams.
Account recovery is a fixed $99 and a scam analysis report is a fixed $132, both including GST. See pricing.
Personalised helpdesk for home or business
Whilst most companies provide helpdesk services for just businesses, we don’t think it’s fair that individuals miss out.
So we made corporate services like a helpdesk for businesses also available to you and your family for your home.
We offer tailored helpdesk support services, ensuring smooth operations for professional environments and also seamless technology experiences in the comfort of your home for your family.
Anything from desktops, laptops, phones, tablets, wifi or even printer support. We even support applications and software on your company or personal devices.
For businesses, schools and community organisations we also offer monthly support plans from $400 a month, and we quote home helpdesk to suit your family. See pricing.
IT health checks for schools and community groups
An independent review of your systems, accounts and processes, with a plain-English action plan. Delivered on site by an IT professional with 15+ years of experience.
See how it works for schools or for community organisations.
Not sure what you need?
Book a free chat and tell us what is going on. We will point you in the right direction.